Policies
Please read the following Terms of Service carefully before agreeing to dog waste
removal services from Doggy Poop Pros LLC.
Terms of Service (Effective 3.3.24)
Doggy Poop Pros LLC, an independently owned and operated business (“us,” “we,” or “our”), offers pet waste removal services to residences, businesses, and commercial properties. By engaging our services, you agree to the following terms of service (“Terms”), which govern the sales and services provided by us (“Services”). Acceptance of the Services you hire us for binds you to these Terms.
Customers acknowledge that our ability to provide the Services is subject to various factors including weather conditions, grass height, organic or household debris, snow, slush, ice, and other external influences that may affect access to your yard. It is the customer’s responsibility to ensure access to the yard is unimpeded.
Doggy Poop Pros provides dog waste removal services for both residential and commercial properties. Our range of services includes Initial Cleaning, Spring Cleaning, Once a Week Service, Every Other Week Service, Monthly Service, and well as maintenance of HOA or Municipal pet waste stations. All dog waste will be put inside the customer’s garbage bin. Pricing is calculated based on an area size equivalent to 1/8th of an acre and how many dogs. Larger residential and commercial properties may incur an additional charge.
Yard Access
Customers acknowledge that if Doggy Poop Pros is unable to access the area requiring cleaning due to locked, blocked, or frozen gates, or the presence of dogs in the yard, the scooping service will be skipped, and charges will still apply. In the event of a skipped service, and if the service plan remains active, the area will be cleaned on the subsequent visit. Doggy Poop Pros recommends including gate combinations or lock keys in your file to prevent gate access issues.
Service Boundary Notice
Clients acknowledge that Doggy Poop Pros LLC will not service any yards other than the property listed on the service agreement. This includes neighboring yards or adjacent properties, even upon verbal request. A separate agreement and payment must be established for each property to be serviced.
Weather
Doggy Poop Pros is dedicated to servicing your yard even in adverse weather conditions such as rain and cold, provided it’s safe to do so. However, we cannot operate during severe thunderstorms, high winds, extreme temperatures, flooding, or heavy snow accumulation. Please be aware that Doggy Poop Pros operates on a monthly, once a week, biweekly subscription, and one time service basis. We do not provide refunds for missed weeks due to weather. In such cases, we will skip service for that week and resume the following week. No refunds will be issued because we still need to complete the cleanup work from the missed week, which may require additional time in your yard.
Holidays
Doggy Poop Pros does not offer services on the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day. If your scheduled pickup day falls on any of these holidays, we will skip service for that week and resume the following week. Please note that there are no refunds for missed pickups. Despite the skipped service, we will still carry out the necessary work to clean up all waste accumulated from the previous week, which may result in extended time spent in your yard.
Leaves, Debris And Tall Grass
“We strive to consistently clean your yard to the best of our ability. We recognize that maintaining a yard can be challenging, and it may not always be in optimal condition. Customers understand that locating dog waste can be difficult in tall grass or yards cluttered with leaves or debris. If your grass exceeds ankle height upon our arrival, there’s a possibility that some dog waste may be overlooked. However, any missed waste will be promptly addressed during our next scheduled visit, assuming yard maintenance has been completed.”
Privacy Policy
“We might gather personal data from you through our websites or any other digital or personal interactions. This information, provided voluntarily by you, may encompass details such as your name, email address, phone number, and physical address. Additionally, our websites may gather general details about the services you’re seeking, including property type, area requiring service, pet type and quantity, as well as general pet behavior.
The collection of your information serves the purpose of facilitating our services to you. We utilize user data for various business-related activities, with a strict policy of internal use only. Rest assured, we do not engage in the sale or dissemination of your personal information to third parties.
On occasion, we may share user information with third-party service providers or vendors for tasks such as payment processing, communication, data tracking, system maintenance, or development. Furthermore, we may disclose your personal data in response to lawful requests from law enforcement agencies or legal processes, as necessary to protect our legal rights or defend against legal claims, or as mandated by applicable laws.”
Revisions
“Doggy Poop Pros offers the aforementioned services to you under the condition of our Terms, which may undergo yearly amendments without prior notification. Any modifications will become effective upon their posting on our website. We advise you to regularly visit our sites to stay informed about any changes in our policies. Your ongoing use of our services implies your acceptance of any alterations to the Terms. Additionally, certain provisions within these terms of use might be overridden by notices or provisions published elsewhere on our site.”
Shut Down
We retain the authority to completely suspend operations during the period between Christmas and New Year’s Day, as well as for any other occasions such as business meetings, vacations, or family emergencies. In the event of such shutdowns, we will make every effort to keep you informed via email, phone calls, or text messages.
Additional Fees
Payment for all recurring plans is due prior to any scheduled cleaning.
A late payment fee of $10.00 will be applied to any invoice that remains unpaid for seven (7) calendar days after the due date.
In addition, an interest charge of 1.5% per month (18% annually) will accrue on any outstanding balance beginning on the 3rd of the month, until payment is made in full. This rate is in accordance with Wisconsin law and is applied only when agreed upon in writing as part of the customer’s service agreement.
All payments will be applied first to any accrued interest and fees, and then to the principal balance.
Should any account remain unpaid for an extended period, Doggy Poop Pros LLC reserves the right to refer the account to a collection agency. The client will be responsible for all reasonable costs associated with the collection of the debt, including but not limited to attorney fees, court costs, and collection agency fees.
By continuing service, the client acknowledges and agrees to this Late Payment Policy.
Liability
Doggy Poop Pros does not accept liability for any damage to yards, gates, pets, or properties. By requesting our service, both parties acknowledge and agree to these terms and responsibilities.
Service Agreement
Customers will receive a service agreement via email prior to the commencement of services. This agreement will encompass service specifics, dates, estimated time frames, approximate costs, and contact details. Doggy Poop Pros LLC reserves the right to modify schedules due to alterations in service routes. Any alterations to service times, dates, or prices will be communicated to customers via email.
Payment Deadline
Payment must be made in full at least 24 hours prior to the scheduled service date to ensure service availability.
Accepted Payment Methods
We accept payment via credit/debit card or through our online payment platform. Details for payment will be provided upon booking confirmation.
Late Payments
Any payments received after the 24-hour deadline may result in a delay or cancellation of the scheduled service.
Cancellation Policy
Cancellations or rescheduling requests must be made at least 48 hours before the scheduled service date to avoid any cancellation fees. Failure to do so may result in forfeiture of the payment.
Refunds
Refunds will only be issued in cases where Doggy Poop Pros LLC is unable to provide the agreed-upon service. Refund requests must be submitted in writing within 7 days of the the scheduled service date. Stripe processing fees: Stripe charges a processing fee of 2.9% + 30 cents per successful charge for domestic cards. These fees are non-refundable and will be deducted from the total refund amount.
Payment Confirmation
Once payment is received, a confirmation email will be sent to the provided email address, confirming the booking and payment details.
Additionally Charges
After the first hour, an additional 50 dollars per hour would be incurred until the job is done, or another plan can be chosen to come finish the work at another time.
Client Property & Signage Policy
At Doggy Poop Pros, we respect your property and will only place a promotional sign in your yard with your explicit permission. Our signs are small, free-standing, and easily removable upon request.
If you prefer not to have a sign or need it removed at any time, just let us know, and we’ll take care of it. We also encourage clients to check HOA or local rules before approving signage.
For any questions, feel free to contact us!
Terms and Conditions
By making payment for our services, you agree to abide by the terms and conditions outlined above and in our term of service agreement.
Your Concerns
Feel free to reach out to us via email if you have any questions or concerns at: doggypooppros@gmail.com
