Doggy Poop Pros LLC — Terms of Service
Effective February 21, 2026 (Supersedes All Prior Versions)
Doggy Poop Pros LLC (“Company,” “we,” “us,” or “our”) provides recurring and one-time pet waste removal services. By booking, purchasing, or continuing service, you (“Customer”) agree to these Terms of Service (“Terms”).
1. Services Provided
We provide:
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Initial Cleanings
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Spring Cleanings
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Weekly Service
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Biweekly Service
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Monthly Service
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HOA and municipal waste station maintenance
Collected waste is placed in the Customer’s garbage bin unless otherwise arranged.
Pricing is based on property size, property condition, location, number of dogs, and overall service complexity. Larger properties, excessive buildup, complex layouts, additional or visiting dogs, travel distance, or abnormal conditions may require additional charges.
2. Service Schedule & Arrival Windows
Exact arrival times are not guaranteed. Service occurs within estimated route windows and may vary due to weather, traffic, route adjustments, yard access issues, or technician delays.
3. Yard Access Requirements
Customers must provide safe, unobstructed access.
A visit may be skipped and charged if:
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Gates are locked, blocked, or frozen
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Dogs are loose and prevent safe entry
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Snow, ice, or debris obstruct access
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The yard is unsafe
Skipped visits due to access issues do not qualify for refunds.
4. Gate & Securing Responsibility
Customers are responsible for ensuring that all gates, fencing, and latching mechanisms are properly maintained, structurally sound, and capable of securely containing pets.
The Company will make reasonable efforts to close and secure gates after each service visit but does not guarantee against failures caused by defective, misaligned, loose, flimsy, worn, improperly installed, inadequately functioning, or unstable gates or latching systems.
If a gate lacks a reliable locking mechanism or does not consistently remain securely closed, the Customer must provide a secondary securing method (such as a carabiner, padlock, clip, latch, or similar restraint). Rope or tie closures are acceptable if they adequately secure the gate.
Customers are responsible for confirming gates are securely closed before releasing pets into the yard.
The Company is not responsible for pet escapes resulting from defective, unstable, inadequately maintained, or improperly secured gates or fencing systems.
If the Company determines that a gate or fencing condition presents an ongoing safety risk, service may be suspended until the condition is corrected.
5. Pets
Pets must be secured indoors or safely contained during service unless otherwise approved. We may refuse service if animals appear aggressive or unsafe.
6. Weather Policy
We operate in rain and cold when safe. Service may be suspended during severe storms, flooding, extreme temperatures, or heavy snow or ice.
Weather-related delays do not qualify for refunds. Accumulated waste will be addressed at the next visit.
7. Yard Conditions
Waste may be difficult to locate in tall grass, heavy leaves, debris, snow, or ice. Missed waste due to yard conditions will be addressed at future visits when conditions improve.
8. Vacation Holds and Extra Visits
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Vacation holds apply only to weekly and twice-weekly plans with advance notice.
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Vacation holds cannot accumulate and are limited to two (2) per calendar year.
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Biweekly and monthly plans are not eligible for vacation holds.
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Vacation holds pause service but do not create transferable or bankable visits beyond the allowed limit.
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Monthly subscriptions are based on a 4-week billing cycle:
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Weekly service includes 4 visits per month.
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Twice-weekly service includes 8 visits per month.
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The standard subscription covers all scheduled visits in a 4-week period and includes a 5th-week visit as long as no vacation hold is used that month.
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Missed visits without a requested vacation hold are not credited or refunded.
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If a vacation hold was used during the month, the 5th-week visit will be billed separately based on your plan.
9. Service Interruptions & Credits
If service cannot be completed due to Company-related issues, credits may be issued to a future billing cycle. Credits are not redeemable for cash.
10. Billing & Subscription Payments
Recurring services are billed monthly.
By booking, you authorize automatic recurring charges via our secure third-party payment processor.
Late payments may incur fees (greater of $15 or 5%, maximum $50). Accounts sent to collections may incur additional fees up to $100.
Chargebacks submitted in violation of these Terms may result in suspension.
11. One-Time Services & Refunds
Refund requests must be made before the scheduled service date.
Approved refunds will be issued for the amount paid minus any non-refundable payment processing fees and administrative costs incurred by the Company.
No refunds after service completion.
12. Cancellation Policy
Cancellation requires at least seven (7) days’ notice before the next billing date.
Once billed, service continues through the billing cycle. No partial refunds.
13. Pricing Adjustments
We may adjust pricing due to operational costs, route restructuring, fuel costs, service area changes, inflation, or service complexity.
Customers will receive at least fifteen (15) days’ notice of material increases. Continued service constitutes acceptance.
14. Scope of Work
We remove as much waste as reasonably possible within the allotted timeframe. Complete removal cannot be guaranteed under all yard conditions.
15. Service Boundary
We service only the property listed in the agreement. Additional properties require separate agreements.
16. Client Property & Lawn Conditions
Customers must ensure the yard is safe and free from hazardous or unstable conditions.
The Company is not responsible for:
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Pre-existing property damage
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Hidden sprinkler systems or underground utilities
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Pet behavior
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Defective gates or fencing
The Company is not responsible for minor or incidental lawn or landscaping disturbance reasonably resulting from normal service activities, including foot traffic, light raking, or scooping necessary to remove pet waste.
This includes disturbance to newly seeded areas, recently installed sod, erosion control materials, growth mesh, turf reinforcement netting, plastic underlayment, landscaping fabric, or other ground-cover systems that may not be fully rooted, stabilized, or visible at the time of service.
Customers are responsible for notifying the Company in advance of newly installed sod, mesh, netting, or similar materials that may require special handling. The Company may adjust service methods or decline service in such areas if conditions pose a risk of damage.
17. Damage Reporting
Customers must report alleged property damage in writing within forty-eight (48) hours of service, including description and photos if available.
Failure to provide timely notice may limit investigation but does not waive rights required by law.
18. Right to Refuse or Suspend Service
The Company may refuse, suspend, or terminate service due to safety concerns, repeated access issues, aggressive animals, excessive accumulation, non-payment, or unsafe property conditions.
Unsafe property conditions include, but are not limited to, unstable fencing, unreliable or flimsy gates, defective latching systems, hazardous terrain, or any condition that reasonably poses a risk of pet escape or injury.
If such conditions are not corrected after notice, the Company reserves the right to terminate service at its discretion.
19. Service Reactivation & Heavy Cleanup
Service lapses may require:
15–30 days:
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First Reactivation: $75
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Second Reactivation: $150
31+ days:
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Heavy Cleanup starting at $200
Final pricing depends on yard size, dog count, and severity.
20. Limitation of Liability
Total liability for any claim shall not exceed the total fees paid in the ninety (90) days preceding the claim.
We are not liable for indirect, incidental, special, or consequential damages.
Nothing limits liability for gross negligence or willful misconduct where prohibited by law.
21. Photo & Marketing Consent
We may take yard photographs for documentation, quality control, dispute resolution, and training.
Non-identifiable yard photos may be used for marketing unless the Customer submits a written opt-out request.
22. Dispute Resolution & Arbitration
Disputes shall first attempt informal resolution.
If unresolved, disputes shall be resolved through binding arbitration in Wisconsin under American Arbitration Association rules.
Customers waive jury trial and class action rights.
Either party may pursue claims in small claims court where permitted.
23. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin.
24. Force Majeure
The Company is not liable for failure or delay caused by events beyond reasonable control, including natural disasters, government actions, labor disputes, supply shortages, or other unforeseen events.
25. Assignment
Customers may not assign this agreement without written consent.
The Company may assign this agreement in connection with a sale, merger, or business transfer.
26. Notices
Official notices may be delivered via email to the address provided by the Customer or posted on the Company website.
Customers are responsible for maintaining current contact information.
27. Electronic Acceptance
Electronic booking, digital acceptance, or continued use of services constitutes binding acceptance of these Terms.
28. Entire Agreement
These Terms constitute the entire agreement between the parties and supersede all prior discussions or representations.
29. Waiver
Failure to enforce any provision does not constitute a waiver of future enforcement.
30. Severability
If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.
31. Privacy
We collect necessary service information and do not sell personal data. Payment processing is handled by secure third-party providers.
32. Acceptance
By booking, paying, or continuing service, you acknowledge and agree to these Terms.